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The warranty period commences from the date that the goods are delivered to the consumer.
Warranty Period – Sofas
All sofa frames are covered for a period of 10 years to the original purchaser.
Foam, webbing and springing are covered by a 2 year warranty.
The electronic and motion components for all recliners and sofa beds are guaranteed against failure due to a manufacturing defect for a period of 2 years. This excludes batteries and transformers that come with a 12 month warranty.
Leather is warranted against tearing and splitting under condition of normal usage for a period of 2 years.
Exclusions to the above Warranty Periods
Please Refer to our ‘Caring for your Furniture’ guide to ensure your furniture is correctly maintained over its lifetime.
In the case of leather furniture, natural marks, wrinkling, variation in the grain and colour of the leather are not considered defects. Rather, they are proof the product is upholstered with genuine cowhide.
Normal wear and tear is, of course, excluded from this warranty.
Please note that the following may occur as a result of normal usage:
Making a claim
In the unlikely event that you need to make a claim against this Warranty, we require proof of purchase from the original purchaser, which shall comprise the original sales docket receipt or another form of proof of purchase.
Simply contact the Berkowitz Showroom where you made your original purchase, or contact the Berkowitz Furniture head office.
We reserve the right to fully assess the product to determine the nature of the defect (if any).
In the case of a minor failure, a suitable remedy will be made available to you. In the case of a major failure, we will endeavour to fully replace the item in question.
We also promise to do our best to resolve any issue in a timely manner.
Should it be necessary to return furniture for repair, all transportation charges after the first year shall be paid by the purchaser unless Berkowitz determines to the contrary. In the first year all metropolitan Melbourne charges will be paid by Berkowitz assuming the issue is a warranty claim.