For any online order, cancellations due to ‘change of mind’ will be refunded as long as this is prior to being delivered to the consumer. For orders  that have been delivered we will accept returns back within 1 week of arrival (only for online orders), however, this is only the case assuming the goods are returned in the condition it arrived in. Any markings, scratchings or other damage will not be accepted back. For all returns, customers will have to pay 1.75% of the transactional purchase amount + 30c; as well as the original delivery fee (should it be picked up through the Berkowitz Furniture delivery team).

For more help on this issue, please email sales@berkowitz.com.au or call our office on 9763 9977 to discuss further along with other questions.